Refund Policy

If you are not completely satisfied with your retail purchase we will CHEERFULLY do our best to make you happy.

We will send you a 100% refund, less shipping charges, OR exchange to your satisfaction, your choice.

TWO EXCEPTIONS:

1) We reserve the right to charge a restocking fee of 5%, to cover out of pocket costs, such as credit card fees, incurred when an order is returned / canceled on customer’s request.

2) Ceramic Rifle Plates are not returnable as they are vulnerable to damage if abused or improperly shipped.

To return a product you must:

1) Contact us by phone or email within 14 days of delivery, to tell us what corrective action is needed, and get a Return Authorization Number emailed to you with shipping instructions. We need to understand how and why the product didn’t work for you, and exactly what corrective action is needed,

AND

2) Ship the product back to us in a re-salable condition, within 21 days (pack rigid items with a LOT of cushioning, and ship INSURED).

This Guarantee of Satisfaction does NOT apply to discounted quantity orders, or Custom, Special, or Made-to-Order items not normally stocked. If your order is Custom / Special / Made-to-Order, we will always let you know BEFORE you approve your order via email. Of course the applicable Manufacturer Warranty still applies. This Guarantee is part of our Legal Terms of Sale.